Bestway After Sales Terms & Conditions

Please contact us prior to returning any item at [email protected] or via telephone on 0345 838 1813.

Opening hours
Monday - Friday:              9:00 – 17:00
Saturday & Sunday:        CLOSED

Unwanted/Cancelled Purchases
Must be
 reported within 14 days of receipt of the item
Must be received back to us within 28 days of receipt of the item
Must be complete in or with original packaging
Must be in asellable condition
Must be notified prior to return

As per our terms and conditions please return all unwanted items and cancelled orders at your own cost. We advise using a tracked service and all customers should obtain proof of postage. For help returning your item(s) please contact us. 

All order(s) will be checked upon receipt. If your return is accepted we will notify you via email or telephone and process your refund. If there is a problem with your return, or you fail to acknowledge the above terms and conditions, a member of our customer service team will be in touch. 

If you receive a damaged or faulty itemplease contact us and we will be happy to help.

You may be asked to provide us with pictures of your damaged or faulty item(s) as we may not need this returned to us.

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste. 
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment, it will end up in landfill where hazardous substances  can leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back Scheme (DTS). 

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website. 

Under the Waste Battery Regulations, This Is It Stores are now offering a take back scheme for all portable waste batteries, please simply drop the batteries in to one of our stores.  To find your nearest store, visit the Store Locator. Alternatively, you can find your local waste portable battery recycling facility at

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.