We’re here to help

Before contacting us please visit our troubleshooting pages as most solutions can be found there. Including Troubleshooting, Spare Parts and Chemical Advice for Lay-Z-Spa hot tubs, Above Ground Pools and more.

If you still need some support, contact us by emailing us. During peak times it make take slightly longer for us to respond. We are currently answering enquiries within an average response time of up to 7 days.

Please refrain from submitting multiple emails, we will respond to all enquiries, as quickly as possible.

Click here for Bestway Aftersales Warranty Support


Contact Us About an order

If you have any questions regarding any aspect of our website or our service, you  can email us at [email protected], or use the enquiry form here. We aim to respond to all enquires as soon as possible.

*Please Note: We are closed on UK public holidays


Order Enquiries – 0345 838 1813

Warranty problems - 0345 5760 116 or find out more here: click here

Wednesday 25th July - Closed from 1pm
Monday to Friday, 9am - 5pm


[email protected]


Bestway After Sales UK
1 Sabre Close
Heathfield Industrial Estate
Newton Abbot
TQ12 6TW

PLEASE NOTE: This address is for correspondence only!

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