Bestway After Sales Terms & Conditions

General Terms & Conditions

This website is operated by a division of Wilton Bradley Ltd, a company registered in England (Co No 02873284).

Address: Bestway After Sales UK, Unit 1, 3 Cavalier Road, Heathfield, Newton Abbot, Devon, UK, TQ12 6TQ.

Your contract for purchases made through the Site is with, and you undertake that any and all goods ordered by you are for your own private and domestic use only.

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

No contract for the sale of any product will subsist between you and until dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by of your offer to buy goods from or a third party supplier that is engaged on your behalf by (whether or not you receive that e-mail).

You agree that e-mail can be used as a long-distance means of communication.

This confirmatory e-mail will contain all relevant statutory information concerning your contract.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

You undertake that all details you provide to for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

You must choose a username and password on completion of registration. You are responsible for all actions taken under that username and password and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

If there are any changes to the details supplied by you it is your responsibility to inform as soon as possible.

Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines.

You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other Wilton Bradley Limited sites and publications.

You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights You grant and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you. The placing of an order with the Company shall be deemed as acceptance of these terms whether each order be oral or in writing, whether signed or not.

The headings used in these Terms and Conditions are for convenience and shall not affect their interpretation. These conditions alone, to the exclusion of any terms contained in the Customer’s documents, shall govern every contract between the Company and the Customer and no variation will have any legal effect whatsoever unless agreed in writing and signed by one of the Directors of the Company.

Review Guidelines

At we are continually trying to improve your shopping experience. To help our customers make more informed buying choices, we offer our customers the ability to rate products and write reviews and have these reviews posted on the website.

You must be a registered customer to write a review. Registration is free and fast! Register now». We welcome your views on the products we sell and thank you for sharing your views with us and other customers.

However, we will moderate all reviews before posting them on site, so to ensure your review gets posted please bear the following guidelines in mind:

You can review any product available for sale on Reviews are limited to a maximum of 1000 characters and must be a minimum of 10 words in length. Reviews should only relate to the product in question and should not be related to your experience in buying the product or having it delivered. We will not post review’s that:

Contain derogatory comments directed towards other reviewers. Contain content that will infringe upon the material, trademarks or intellectual property (e.g. copyright, trademark, privacy or trade secrets) of others. Contain content that might be considered sexually gratuitous, profane, unlawful, defamatory, libellous, abusive, incendiary, racially or sexually offensive, or obscene. Contain content that might be considered to be harassment, abuse or threats against the personal safety or property of others. Make false statements, defame or impersonate others. Contain spamming or advertising. Contain personal information about anyone – including yourself – such as phone numbers, postal addresses or credit card numbers. Contain HTML or computer script. Are written by suppliers or manufacturers. Contain comments on either’s service or that of Wilton Bradley sellers. Please email [email protected] for help with those issues.


This section applies only to the extent permitted by law. For the avoidance of doubt, do not exclude any liability for (a) personal injury (including sickness and death) where such injury results from’s negligence or wilful default, or that of's employees, agents or subcontractors or (b) fraudulent misrepresentation. does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price, if the item(s) has been charged and not dispatched we will cancel and refund your order. will do its best to correct errors and omissions as quickly as practicable after being notified of them. All Offers on this website are limited & subject to change and availability.


In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify of the problem in writing at the address stated in the confirmation e-mail within 7 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

The products sold on the Site are provided for private domestic and consumer use only. Accordingly, do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from

Some product are covered by a Bestway manufacturers warranty. If your Bestway product develops a fault whilst under warranty, please contact the Bestway Aftersales Support Team: 0800 6120 457 or see

Please see Warranty Section for more information.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control. Time is not of the essence.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.

Subject to the licence granted to you to use the Site, reserves all rights, title and interest in its Intellectual Property Rights in the Site.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. tracks the electronic ‘fingerprints’ of every order placed on to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

We reserve the right to terminate this Agreement and to suspend or terminate your access to the Site immediately and without notice to you if:
You fail to make any payment to us when due;
You breach the terms of this Agreement (repeatedly or otherwise);
When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
We suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on this site or any other site operated by us. may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between and you relating to your purchase. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by You are advised to read (and are responsible for reading) fully all information on this website.

These Terms are subject to the laws and exclusive jurisdiction of United Kingdom.

Processing Of Orders

Credit and Debit cards are debited on the day of shipping by All prices include sales taxes (where applicable) unless otherwise stated, and an added charge is made for shipping.

Every purchase you make shall be deemed performed in UK. UK law shall govern every aspect of contractual agreement concerning purchases made from the Site. aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. is not obliged to supply dates our suppliers may get an item in stock.

You may cancel your order at any time prior to your order being processed by clicking ‘Back’ link at the top right of all pages until you get to ‘your Shopping Basket’ where you can delete items and ‘Recalculate Total’. Alternatively you can click on ‘Your Basket’ in the top right of the screen and delete items in your basket. We can also accept cancellations by telephoning 0845 838 1813 during normal office hours. You may also withdraw from the contract at any time before the product has been dispatched and you have received our email confirming your order.

You can keep track of your order status yourself on-line with the order tracking facility.



All Prices are inclusive of VAT (@ 20%), but exclude carriage payments, which are added on to the checkout page.’s products will be charged a flat-rate fee of £3.95 for 1-9 items and £9.95 for 10 or more.

We accept all major credit cards. All credit card payments are processed via a secure server and your card details are never transmitted un-encrypted. Payments must clear before any goods are despatched.  If payment is made via credit or debit card, your transaction will appear as "" on your bank statement, as we process payments for multiple websites.

If an item is out of stock, we will send you an email to give you an expected date of delivery.

Card Authorisation: As part of our security checks to protect genuine cardholders, we may request authorisation from your card provider for an amount not exceeding the value of your order. In the event that we reject your offer to purchase or we accept your request to cancel this order please note that it may take several days before your card provider cancels this authorisation.


All Bestway products will be charged a flat-rate fee of £3.99 for UK mainland delivery. We aim to despatch within 24 hours, if the products are available for immediate dispatch. The order will be placed on a suitable delivery option and delivery is normally within 2-3 working days of the dispatch date.

Please Note: Customers ordering from Ireland or the Channel Islands are charged at a standard rate of £25. Any items that exceed weight or volume restrictions by our external couriers may need to pay an extra fee at the discretion of Direct Aftersales. A member of staff will contact you shortly after an order has been placed if the items will exceed a shipping rate of £24.

Our Main Delivery providers are Royal Mail, Yodel, Parclforce and City Link.

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us. accepts orders to UK addresses & card holders only.

BFPO address - Unfortunately we are unable to deliver orders 1kg upwards in total weight (inc. packaging). For enquiries related to this matter please e-mail [email protected] for assistance.

For Christmas Deliveries, we recommend that you order by the 18th December. We will endeavour to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery on or before the 24th December as the post may be delayed in your area.

Once an order has been dispatched – you may cancel an order if your order has been processed incorrectly, incorrectly dispatched and/or deemed faulty. Please refer to the Returns section

If you have a concern regarding your order & delivery, please contact us at [email protected]

By submitting your Information and ticking the requisite boxes on any order form or when subscribing to the services available on our Site, you expressly consent to such data usage, to the extent permitted by applicable law.

Sharing Data

We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy and the Data Protection Laws of UK.

In case any fraudulent activity is detected on the website, or, without limitation, in connection with the breach of intellectual property rights through the use of the website, we may release personal information in order to comply with any applicable regulation or assert our rights as well as our business partners.

Our standard Returns Policy applies to all purchases from

Your satisfaction is our aim. You have the right to return any products, subject to the terms and conditions stated below.

It is extremely important that when returning any product it is packaged in a manner that will protect the product from damage in transit. The product remains your responsibility until it has been returned to us. If the product has been purchased and within the first 7 days of its arrival you find that it is not exactly what you wanted you may return the product to us, assuming the following:
A. The product(s) has been unused.
B. The product(s) is in the original packaging.
C. The product(s) has not been tampered with.
D. The product(s) is fit for resale when we receive it back to our warehouse.
E. The postage costs for returns of unwanted products are your responsibility.

Please Note: Written notice of a Return Request is essential and must be emailed to [email protected] prior to return. We will then issue you with a Returns number which you add to your Returns form printed on the reverse of your dispatch note or downloaded below. The item must then be returned to us at the address stated on this Returns form in mint condition (unless reported damaged/faulty) with the completed returns form enclosed.

Assuming the above terms and conditions are met we will refund your money minus the original cost of delivery. If we are notified after 7 days of purchase we will also charge a 15% restocking fee to cover credit card processing fees charged by our bank.

If the product has been returned due to a fault, we will examine the product and if the product has been found to have a manufacturing fault we will immediately refund your money and the original shipping costs and the costs incurred by you to send the item back to us to a maximum cost of £10.00, or, if requested replace the goods with new. If the product has failed due to mistreatment or improper use we will carry out repairs to your product at your cost and also charge for re-delivery.

Please note all specification and colours on our products are subject to change without notice. All photo's used on this website are for guidance only and the actual product may vary slightly from the displayed photo.

Please e-mail [email protected] to request a returns form stating 'Request Return Form' in the subject line.


All claims for shortages and damages must be reported to our customer service department within 7 days of receiving the goods. This does not affect your statutory rights as a consumer. Email [email protected]

Products may have Bestway manufacturer warranties (see below). In the event that your product is damaged or faulty, you may contact the manufacturer’s warranty support team who will be able to assist you: [email protected] Free Phone 0800 6120 457

Products covered by Bestway Warranties:
Bestway Fast Set Pools – 90 Days
Bestway Frame Pools – 90 Days
Bestway Frame & Fast Set Filter Pumps – 1 Year
Bestway Pool Heater – 1 Year
Bestway Lay-z-Spa – 90 Days
Bestway Spa Heater/ Filter Pump for Lay-z-Spa – 1 Year
All warranty claims decisions are final and is not held responsible for any warranty decisions made.